- Payment Gateway Services
Scope of Responsibility:
Our platform functions solely as a payment gateway, facilitating transactions between the buyer and seller.
We are not responsible for the delivery, quality, or condition of any goods or services purchased through our gateway.
- Refund Policy
Eligibility for Refund:
Refunds are issued only if a payment transaction is stuck, failed, or remains incomplete due to technical issues on our platform.
Refunds are not applicable for any disputes related to the delivery or quality of goods/services, as these are outside our control.
Refund Request Process:
If you experience a stuck or failed transaction, contact our support team within 7 days of the transaction date.
Provide transaction details, including the transaction ID, amount, and date for verification.
- Refund Process
Verification and Approval:
Our team will review the transaction issue and verify the claim.
Upon verification, the refund will be processed within 7-14 business days.
Refund Method:
Refunds will be credited back to the original payment method used in the transaction.
- Conditions and Limitations
Non-Refundable Transactions:
Refunds will not be provided for successful transactions where no technical issue has occurred on our platform.
Any disputes between the buyer and seller regarding goods/services must be resolved directly between the parties involved.
Service Fees:
Any service or transaction fees associated with the payment process may not be refundable.
- Contact Information
For any issues related to payment transactions or to request a refund, please contact our support team at support@ubuild.in.